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Refund and Returns Policy
Shipping Policy
Orders placed on msvjwedges.com are processed and dispatched after payment verification. Shipping confirmation and tracking details are provided when available. Delivery timelines are determined by the carrier and destination. KAI WELL INVESTMENT HK LIMITED does not guarantee specific delivery dates. The customer must provide an accurate shipping address. Address changes after dispatch may not be possible. Shipping charges are displayed at checkout and are non-refundable unless the return is caused by an error by KAI WELL INVESTMENT HK LIMITED.
14-Day No-Reason Return Policy
KAI WELL INVESTMENT HK LIMITED offers a strict 14-day no-reason return policy. The customer may request a return within exactly 14 calendar days from the date of receipt for any reason or no reason. Requests submitted after exactly 14 calendar days from receipt are not eligible for return. The customer must follow the return authorization process in this document. The 14-day no-reason return policy applies only to eligible items. The buyer completely bears all return shipping costs. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds.
Return Eligibility Conditions
Items must be unused and in original packaging. All tags, accessories, and included materials must be present. Items must be free from signs of wear, dirt, damage, or alteration. The customer must provide proof of purchase and the order number. Items that are used, worn, altered, damaged after receipt, or missing original packaging are not eligible for return. Items that do not meet these conditions are non-returnable. KAI WELL INVESTMENT HK LIMITED inspects all returned items. KAI WELL INVESTMENT HK LIMITED may reject returns that do not meet the eligibility conditions. Rejected returns may be returned to the customer at the customer's expense.
Return Shipping Costs
The buyer completely bears all return shipping costs. KAI WELL INVESTMENT HK LIMITED does not provide prepaid return labels. KAI WELL INVESTMENT HK LIMITED does not reimburse return shipping charges. The customer must use a trackable shipping service. The customer must retain the tracking number and proof of dispatch. KAI WELL INVESTMENT HK LIMITED is not responsible for returns that are lost, delayed, or damaged in transit. Original shipping charges are non-refundable.
Return Authorization and Return Details
The customer must contact KAI WELL INVESTMENT HK LIMITED at [email protected] to request a return authorization. The customer must include the order number, item details, and proof of purchase. KAI WELL INVESTMENT HK LIMITED issues return instructions after approval. The customer must not ship the item without a return authorization. The recipient must be KAI WELL INVESTMENT HK LIMITED, the contact phone is +852 4731 2182, and the specific return address is RM 1213, 12/F., TOWER A, HUNGHOM COMMERCIAL CENTRE, 39 MA TAU WAI ROAD, HUNGHOM, KOWLOON, HONG KONG. The customer must write the return authorization number on the outside of the package.
Step-by-Step Return Process
Step 1: Contact KAI WELL INVESTMENT HK LIMITED at [email protected] within exactly 14 calendar days from the date of receipt.
Step 2: Provide the order number, item details, proof of purchase, and the reason for return. A reason is not required for the 14-day no-reason return policy.
Step 3: Receive a return authorization and return instructions from KAI WELL INVESTMENT HK LIMITED. Do not ship the item before receiving authorization.
Step 4: Pack the item unused and in original packaging with all tags, accessories, and included materials.
Step 5: Ship the package to the specified return details. The recipient must be KAI WELL INVESTMENT HK LIMITED, the contact phone is +852 4731 2182, and the specific return address is RM 1213, 12/F., TOWER A, HUNGHOM COMMERCIAL CENTRE, 39 MA TAU WAI ROAD, HUNGHOM, KOWLOON, HONG KONG.
Step 6: Pay all return shipping costs. Use a trackable service and retain the tracking number. The buyer completely bears all return shipping costs.
Step 7: KAI WELL INVESTMENT HK LIMITED inspects the returned item after receipt. If the return meets the eligibility conditions, KAI WELL INVESTMENT HK LIMITED initiates the refund. Refund arrival time is at least 14 days from the date the return is received and approved.
Refund Processing Time
Refund arrival time is at least 14 days from the date KAI WELL INVESTMENT HK LIMITED receives and approves the returned item. The refund is issued to the original payment method. The customer must allow at least 14 days for the refund to arrive. The refund may take longer depending on the payment provider and financial institution. KAI WELL INVESTMENT HK LIMITED does not issue cash refunds. KAI WELL INVESTMENT HK LIMITED does not issue refunds for items that fail the eligibility conditions.
PayPal Refund Time
PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The customer must allow up to 30 days for PayPal refunds where local laws require that period. The customer must ensure the PayPal account information is accurate. KAI WELL INVESTMENT HK LIMITED initiates the PayPal refund after return approval. The refund arrival time for PayPal is at least 14 days and may be up to 30 days in regions with local law requirements.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period is strict and matches the Terms of Service. The customer must contact KAI WELL INVESTMENT HK LIMITED at [email protected] within exactly 7 days of receipt. The customer must provide photographs of the damaged or defective item and the packaging. The customer must retain the item and packaging until the claim is resolved. Claims submitted after exactly 7 days of receipt are not eligible for review. KAI WELL INVESTMENT HK LIMITED may require the damaged or defective item to be returned. The buyer completely bears all return shipping costs, including for damaged or defective item returns.
Contact Information
For shipping questions, return requests, and damaged item claims, contact KAI WELL INVESTMENT HK LIMITED. Email: [email protected]. Phone: +852 4731 2182. Address: RM 1213, 12/F., TOWER A, HUNGHOM COMMERCIAL CENTRE, 39 MA TAU WAI ROAD, HUNGHOM, KOWLOON, HONG KONG. Website: msvjwedges.com. The customer must use the return authorization process described in this document. The customer must retain all proof of purchase, tracking numbers, and communication with KAI WELL INVESTMENT HK LIMITED.